Purchasing Policy for Naija Foodie Mart
Introduction
This Purchasing Policy sets forth the terms and conditions under which you, the customer, agree to purchase products from Naija Foodie Mart through our website www.naijafoodiemart.co.uk (the "Website"). By placing an order with us, you agree to comply with this policy.
1. Ordering Process
1.1 Product Selection
You can browse our Website and select the products you wish to purchase by adding them to your shopping cart. Ensure that you review the product details, including the quantity, price, and any applicable discounts before proceeding to checkout.
1.2 Order Confirmation
Once you have reviewed your order, you can proceed to payment. After payment is processed, you will receive an order confirmation via email, which will include your order number, details of the products purchased, and an estimated delivery time. Please review this confirmation carefully and contact us immediately at support@naijafoodiemart.co.uk if there are any discrepancies.
2. Pricing and Payment
2.1 Pricing
All prices listed on the Website are in British Pounds Sterling (£) and include any applicable VAT. We reserve the right to change prices at any time without prior notice. However, any changes will not affect orders that have already been placed and confirmed.
2.2 Payment Methods
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Bank Transfers
All payments must be made at the time of order. Your order will not be processed until payment has been successfully received. If your payment is declined, your order will not be processed, and you will be notified to provide an alternative payment method.
2.3 Payment Security
We use secure payment gateways to process all transactions. Your payment information is encrypted and handled securely. We do not store your credit card details on our servers.
3. Delivery and Shipping
3.1 Delivery Methods
We offer several delivery options, including standard and express shipping. The available options and corresponding costs will be displayed at checkout based on your delivery location.
3.2 Delivery Timeframes
Estimated delivery times will be provided at checkout and in your order confirmation email. While we strive to meet these timeframes, delivery times are estimates and not guarantees. We are not responsible for delays caused by couriers or other factors beyond our control.
3.3 Shipping Costs
Shipping costs are calculated based on the delivery method selected, the weight of the products, and the delivery destination. These costs will be added to your order total at checkout.
3.4 International Shipping
We offer international shipping to selected countries. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.
4. Cancellations and Modifications
4.1 Order Cancellations
If you wish to cancel your order, please contact us immediately at support@naijafoodiemart.co.uk. If your order has not yet been processed, we will cancel it and issue a full refund. If your order has already been shipped, you will need to follow our return process to receive a refund.
4.2 Order Modifications
If you need to make changes to your order, such as updating the delivery address or changing the quantity of products, please contact us as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed once the order has been processed.
5. Returns and Refunds
For information on how to return products and request a refund, please refer to our Return and Refund Policy.
6. Product Availability
While we strive to maintain accurate stock levels, there may be instances where a product is out of stock after you have placed an order. If this occurs, we will notify you as soon as possible and offer an alternative product, a backorder option, or a full refund.
7. Limitation of Liability
Naija Foodie Mart shall not be liable for any direct or indirect damages, losses, or expenses arising from your purchase, use, or inability to use any product purchased from the Website. Our liability is limited to the amount paid for the products.
8. Governing Law
This Purchasing Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United Kingdom. Any legal action relating to this policy shall be brought in the courts of the United Kingdom.
9. Changes to This Policy
We reserve the right to modify this Purchasing Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes.
10. Contact Information
If you have any questions or concerns about this Purchasing Policy, please contact us at support@naijafoodiemart.co.uk.