1. Order Processing and Dispatch
- Order Handling: Orders are typically processed and dispatched within 1 to 3 business days, depending on stock availability.
- Peak Periods: Orders placed after Tuesday evening might be processed in the following week due to high demand.
- Shipping Timelines: Delivery times are approximate and may experience delays under certain circumstances.
2. Delivery Timelines
- UK Mainland (England, Scotland-Mainland, Wales):
- Expect delivery within 1 to 2 business days after dispatch.
- Deliveries to London may occur on weekends.
- UK Highlands & Northern Ireland:
- Delivery usually takes 1 to 3 business days after dispatch.
- International Deliveries: We do not offer shipping outside of the UK at this time.
3. Shipping Rates
Shipping charges are based on the total shipping weight (SW) of your order and the region to which it is being delivered:
UK Mainland (England, Scotland-Mainland, Wales)
- £10 for up to 5kg SW (Light Parcel)
- £12.50 for up to 17kg SW (Large Parcel)
- £15 for up to 25kg SW (1 Extra-Large Parcel)
- £20 for up to 50kg SW (2 Extra-Large Parcels)
- £25 for up to 75kg SW (3 Extra-Large Parcels)
UK Highlands & Northern Ireland (Scottish Highlands & Isles)
- £15 per 20kg shipping weight.
- Suitable for shipping perishables.
4. Collection Option
- Customer Pick-Up: Customers can collect their orders directly from our warehouse. Contact us to schedule your pick-up time.
5. Multiple Shipments
- Depending on the size and weight of your order, it may be split into multiple parcels, which may arrive separately. You will receive tracking information for each parcel.
6. Tracking Your Shipment
- To track your shipment, log in to your account on our website, go to "My Account," select "Orders," then "Details," and scroll to the bottom of the page for "Shipment" and "Tracking Details."
7. Frequently Asked Questions (FAQs)
- Delivery Areas: We deliver to England, Scotland (Mainland), and Wales as standard.
- Order Processing Times: Orders are processed within 1-3 business days, as mentioned above. There are no deliveries on public holidays or weekends, and any delays will be communicated.
- Perishable Products: We sell perishable goods. Please ensure that someone is available to receive the delivery. We do not offer refunds for goods that perish due to missed deliveries.
- Third-Party Delivery Services:
- Deliveries typically occur between 7 AM and 6 PM, Monday to Friday. Specific delivery times, as well as weekend and bank holiday deliveries, are not available.
- Couriers may leave a contact card, send an SMS, or email with delivery instructions.
- They may also arrange redelivery or provide options for collection from a local depot. Please contact the courier directly for instructions.
- Returning Items: If you need to return goods, please contact us directly for assistance.
- Changes and Delays: Please note that processing, shipping, and delivery times are estimates and may change without prior notice.