Return and Refund Policy
Introduction
At Naija Foodie Mart, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines the terms and conditions for returning products and obtaining refunds.
1. Eligibility for Returns
To be eligible for a return, please ensure that:
- The product was purchased from www.naijafoodiemart.co.uk.
- The product is unused, unopened, and in the same condition that you received it.
- The product is in its original packaging.
- The return request is made within 24Hours of receiving your order.
Please Note: Perishable goods such as food items, fresh produce, and frozen products are exempt from being returned unless they are defective or damaged upon arrival.
2. Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., fresh food, frozen items)
- Products that have been opened or used
- Sale items or discounted products
- Gift cards
3. Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at support@naijafoodiemart.co.uk with your order number, details of the product you wish to return, and the reason for the return.
Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
Pack and Ship: Securely pack the product in its original packaging and include the Return Authorization Number (RAN) in the package. Ship the product back to us using a trackable shipping method.
Return Address: We will provide you with the return address once your return is authorized.
4. Refunds
Once we receive your returned product, we will inspect it to ensure it meets the eligibility criteria outlined above. If your return is approved, we will process your refund.
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Please allow [Insert Number] business days for the refund to be processed and for the credit to appear on your account.
5. Late or Missing Refunds
If you haven’t received a refund within the expected time frame, please:
- Check your bank account or credit card statement.
- Contact your bank or credit card provider, as it may take some time before your refund is officially posted.
- If you’ve done all of the above and still have not received your refund, please contact us at support@naijafoodiemart.co.uk.
6. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at support@naijafoodiemart.co.uk. We will arrange for a replacement or a full refund, including any applicable shipping costs.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at support@naijafoodiemart.co.uk.
8. Return Shipping Costs
- Customer Responsibility: You will be responsible for paying the return shipping costs, unless the return is due to a defective or incorrect product.
- Non-Refundable Shipping Costs: Shipping costs from the original order are non-refundable.
9. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
- Email: support@naijafoodiemart.co.uk
- Phone: +447440663683